Explains the withdrawal period, statutory exceptions, notice process and refunds for digital services.
Last updated: August 4, 2026
Important: Premium sales are not active. At launch, the applicable right and any exception will be shown separately before payment and required confirmations will be collected separately.
For a distance service contract, a consumer generally has 14 days from contract formation to withdraw without reason or penalty. Sending an unequivocal notice before the deadline is sufficient.
If legally required pre-information was not properly supplied, extended statutory periods may apply. Mandatory consumer rights cannot be waived by contract.
Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation, unless otherwise agreed, the right may be unavailable for services instantly performed electronically or intangible goods instantly delivered.
The exception is not automatically applied to everything labelled digital. We assess whether performance is truly immediate, whether the order is a one-time delivery or an ongoing subscription, and what was disclosed.
Where legally required, the consumer separately requests performance before the 14-day period ends and actively acknowledges the effect on withdrawal. We do not use pre-ticked or hidden bundled consent.
Send an unequivocal statement to [email protected], preferably from the registered account email. The provider’s physical address will also be displayed before premium sales open.
Name, account email, order number/date, service name and a clear statement of withdrawal help processing. No reason is required.
Following valid withdrawal, payments are returned through a legally compliant method without extra cost and within the statutory period, generally 14 days from receipt of notice.
If performance began during the withdrawal period at the consumer’s express request and the right remains available, a proportionate amount for service supplied up to withdrawal may be charged where permitted by law.
Premium access and related capacity may end upon refund. A reasonable data-export opportunity may be provided where technically and legally appropriate.
To: XsystemSoft Software Services / MissXss – [email protected]
“I give notice that I withdraw from the digital-service contract identified below. Service/plan: … Order date and number: … Name: … Account email: … Date: …”
Use of this model is optional; any unequivocal statement is valid.
Send withdrawal and refund requests to [email protected]. Mandatory consumer dispute-resolution and court rights remain available.